Tel-e Technologies has a dedicated sales team to provide support to our Reseller Partners.
Our mandate is to provide a live answer to inquiries, sales support (from system configuration to order processing to pricing) and conduct outbound calling for a variety of campaigns and programs in support of our channel sales objectives.
Our Technical Support team are available to provide remote technical support to our Reseller Partners.
All support calls will be documented with trouble and resolution codes and then forwarded to the callers. Our standard hours of operation are Monday to Friday 8:00 am to 6:00 pm. Emergency remote support is available 24/7/365. After hours emergency calls will be returned within 2 hours.
Reseller Partners who purchase their equipment through Tel-E Technologies are entitled to RMA (Return Merchandise Authorization) services on breakdowns due to manufacturer defects and/or normal wear and tear.