amie advanced for wi-fi

ACHIEVE RELIABLE DEVICE AND CALL PERFORMANCE, MINIMIZING DOWNTIME

• Call performance monitoring: Visibility into the true call experience. Spectralink  devices are equipped with best-in-class voice, and AMIE Advanced adds  even more value with voice experience tracking technology (VETT). VETT  measures the voice quality and network quality of each call in  real-time, assessing if call quality degradation occurs and correlating  issues to either the device or network by showing wherein the network  and what network factors led to the degradation. With VETT, you can deep  dive into a single call or view call performance trends across devices  and access points for call quality, dropped calls, access point roaming,  signal strengths, packet loss, and more. AMIE Advanced and VETT  turn your mobile devices into Wi-Fi network probes that provide a  continuous view into the Wi-Fi call and provide the data to quickly  assess if issues are device or networks network related. Calls can be analyzed with the call performance metrics and MOS showing call quality for each call on each device.  

• MOS Call Quality Score. AMIE  Advanced monitors and scores each call by MOS (Mean Opinion Score), a  standard for measuring call quality, illustrated through a graph in the  call performance dashboard. MOS ranges between 0 and 5, a call score of 4  or higher is considered good quality, 3.6- 4 is fair, and 3.6 and below  are various degrees of poor quality, indicating a prolonged disturbance  of voice quality. MOS typically represents as average call quality over  the duration of a call. While many tools simply measure call quality,  Spectralink’s AMIE Advanced goes one step further and provides insight  into the exact details of an in-call user experience. 

DECREASE SUPPORT TIME SPENT ASSESSING DEVICE VERSUS NETWORK ISSUES WITH METRICS FILTERED BY DEVICE, AP AND NETWORK

• If a user informs IT of repeated dropped calls  or poor voice experience in a specific area, the device is often  blamed. Without AMIE Advanced, administrators rely on Wi-Fi tools that  use an estimation of network performance from neighboring access points.  Neighboring access points, normally positioned on the ceiling, are a  poor way to test network performance because these access points do not  provide an accurate representation of the users’ experience at floor  level. AMIE Advanced presents side-by-side metrics for access points and  devices aggregated over a selected time period, providing the easiest  and most accurate way to identify device versus network issues. Detailed  metrics include call quality (MOS), dropped calls, roaming time  (available for Versity devices), low signal strength, and packet loss  from the end-user device while in a call. Alternatively, view any  performance metric from the floorplan to quickly identify network  problems.  

A PROACTIVE WAY TO SOLVE PROBLEMS BEFORE THEY IMPACT THE BUSINESSES AND AFFECT DAY-TO-DAY USER EXPERIENCE

• Proactive Monitoring and Alerting. Receive  automated alerts for poor call quality, over-utilization of devices,  device and battery health, or missing devices so problems can be quickly  identified and easily investigated. AMIE  Advanced also generates a monthly automated report so administrators  can get an overview of the monthly performance of the entire system  without logging into the dashboard.   

AVOID DISRUPTION FROM MISSING OR LOST DEVICES, BATTERY PERFORMANCE, AND OTHER COMPLICATIONS WITH SHARED DEVICES

• Locating missing devices. See the status  of all devices in the AMIE Advanced dashboard or receive automated  alerts when a device goes missing and find the date, time, and location  of the device’s last use. With a single click, view exactly where and  when the device was last used on the floorplan of your facility, making  it easy to track and locate devices. This feature is especially  beneficial to quickly locate devices in large buildings with many  floors, minimizing security risk and reducing replacement costs.  
• Battery Management. Battery  analytics are crucial to the management of shared devices to ensure  workers are equipped with operational batteries that will last a full  shift, so users can focus on the job at hand and not worry about  stopping their work to charge a device or battery. Battery management  provides visibility of battery health for individual batteries and  allows administrators to alert users when a battery has reached the end  of life, preventing it from being placed back into the charger and  circulated among other mobile workers.  

INCREASE OPERATIONAL EFFICIENCY BY OPTIMIZING DEVICE UTILIZATION ACROSS LOCATIONS AND DEPARTMENTS

• Device Utilization Planning. View  the percentage of utilized and unutilized devices by group or the  entire enterprise. If a group is at max utilization, administrators can  determine how to load balance and then re-deploy devices from one group  to another, avoiding unnecessary costs. Device utilization also provides  the metrics to verify ROI for your communication solution.   

EASILY IDENTIFY APPLICATION PERFORMANCE ISSUES

• Which apps are consuming the most power? (Versity smartphones) Know  exactly how much power is consumed by the top applications and answer  questions like, “Is the battery at the end of useful life, or are  certain applications draining batteries more quickly?”. This feature  quickly identifies issues as either a faulty battery or heavy battery  consumption from one or more applications.    
• Software Updates and Device logging (Versity smartphones) SysUpdater is  an easy-to-use web browser that hosts Versity smartphone software  updates so administrators can easily manage them across large fleets of  devices. Logging service centrally stores device log files for quick  access when troubleshooting and debugging. 
• Spectralink Application Management (Versity smartphones) AMIE  reduces the complexity of device deployment and ongoing management by  making it easy to configure Spectralink applications, like  Push-To-Talk, BizPhone, SAFE, Barcode, Buttons, and more, at an  enterprise, group, or device level.  The intuitive and easy-to-navigate  platform simplifies deployment with features like batch configuration,  streamlined extension sync, and copy configuration, so devices can be  set up and in the hands of workers within minutes.